Frequently Asked Questions

Q: Why choose Elkhorn Creek?
A: We have no desire to be the biggest or the cheapest log furniture builder.  Building personal relationships with our customers is as important as building the furniture itself.  Our furniture is built to order for you. Our overhead is kept to a minimum by selling direct and without a store front. 

Q:  Do you build your own furniture?
A:  Yes!  It is very important to us that we build our own furniture.  With the exception of lampshades and cushions, all of our furniture is handcrafted for you.   

Q:  How long have you been in business?
A: We started building log furniture in the late 90’s as a hobby. With the recommendation of family and friends, we decided to go into business in 2001. 

Q:  What is your lead time?
A:  While it can vary at different times of the year, our lead time is generally about 2-4 weeks.  Please call us for current lead times.

Q:  How do you handle payment?
A:  We normally ask for a 50% deposit at the time your order is placed and the balance is due upon delivery or prior to shipping.   We accept cash, guaranteed check and Visa/Mastercard. 

Q: How do you handle shipping and delivery?
A:  We make local deliveries ourselves. For our non local customers, the furniture will be crated and shipped to your home or business.  

Q: What finish do you use and why?
A: We use a high quality urethane finish on all of our products. After final assembly and fine sanding, the urethane is applied in a multiple coats resulting in a superior finish that brings out the natural beauty of the wood. This does add time and expense to the final product, but it is the best finish available. We have used beeswax finishes in the past, but found that they did not offer the same level of protection and needed continued reapplication by the customer.  

Q:  What types of hardware do you use in your furniture?
A:  We use the finest quality hardware available, such as full extension ball bearing drawer glides, three way adjustable concealed hinges, high quality birch drawers with dovetail joints, roller bearing glider mechanisms and much more.  

Q:  What type of wood is used in your furniture?
A:  We hand select each and every piece of standing dead aspen. Some other woods such as beetle kill pine and Douglas fir are used in certain items such as our Glider Rocker bases. Careful attention is made to use logs with a lot of character and color.  It is important to match the logs according to size, shape and color in order to give symmetry and balance to our furniture.  We do offer a select line of pine furnishings.   

Q:  What happens if I have a problem with my furniture?
A:  Every attempt is made to ensure that you don’t have any problems, but on occasion, a problem may arise. We rely heavily on word of mouth advertising and guarantee our craftsmanship.  We stand behind our furniture and will repair or replace any item that is found to be defective.  

Q:  Are cracks in log furniture normal?
A:  Yes, in fact, they add to the natural character and rustic appearance. When we build the furniture, we make sure that any cracks do not affect the structural integrity of the furniture.  Since the aspen logs we use are harvested from standing dead tree groves, the wood has already dried and cracked. 

Q:  Do you handle custom orders?
A:  We’re glad you asked.  This is the hallmark of our business. While it is not always the most profitable, it is what we love to do and what we do best.  We can handle everything from a simple modification to an existing design or a entirely custom creation.  Please see our “custom designs” page for more details. 

Q:  Do you have any retail stores?
A:  No.  Bricks and Mortar retail stores have very high overhead and markup can be over 100%.   

Q:  Will the furniture I get look like the photos on your website?
A:  Yes and No. Let us explain.  It will have the same high quality and general appearance as the photos that you see on our website.  We don’t believe in using bait and switch tactics.  Some websites and catalog dealers will use beautiful photos with high character logs and ship you something that was mass produced. In fact, we are so confident that you will like what you get, we can send you a photo of your completed furniture prior to shipping.  What we mean by “no” is that every item is handcrafted and designed to be unique. Since we use wood with a lot of character and color, no two beds will be exactly alike. We have never had a customer return a product to us. 

From the aspen groves to your home!