Our Guarantee

We are committed to your satisfaction. We guarantee the quality and craftsmanship of everything we build. Characteristics not deemed as defective are; cracks, worm tracks, knots, wood pecking holes, elk rub, checking and color variations. All of these add to the rustic appeal of the furniture. If cracks compromise the structural integrity of the piece we will repair or replace it free of charge.

Rustic log furniture should only appear rustic. The drawers should open and close smoothly without binding. The bed frames should be solid and tight. Doors should fit well and work smoothly.  We make every attempt to build your furniture so that you may enjoy it without any problems and constant maintenance. Since the aspen wood we use is cut from standing dead trees, the moisture content is relatively low. The Colorado Mountains are semi-arid and the moisture content in the wood reflects that.

Over time, the logs in a bed may shrink slightly. Since we build our beds using large 3/8” diameter lag bolts that are accessible from behind the large end caps, our customers have the ability to easily tighten the bolts in the unlikely event that the logs have shrunk over time.

Fabrics:  We use the finest quality soft good manufacturers to build our cushions and make every attempt to show the actual color of the fabric. We stand behind the quality of these cushions, but cannot guarantee that the color will appear exactly as shown on our website.  Fabric styles do change from the manufacturer over time and we have no control over this. 

Stone: Our flagstone table tops are quarried directly from Lyons, Colorado. They have natural variations of color and texture.  No two stones are alike. These variations in color, size and shape give the stone their unique character and are not considered defects.

Custom Orders: We stand behind the quality of all of the furniture we build, however, custom orders cannot be returned unless they are defective.

Bottom Line:  We want you to be happy with your furniture.  We want you to tell others how happy you are.  Word of mouth advertising is the best way to promote our furniture and we promise to stand behind the quality of everything that we build.  Please feel free to call us anytime if you should have a problem or question.  Toll free 1-877-333-8838 or send us an email to sales@elkhorncreekdesigns.com

Sincerely,

Terry and Mellisa Wisdom
Elkhorn Creek Designs Log Furniture

From the aspen groves to your home!